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Order before 1pm for next day delivery
Ireland/Northern Ireland Deliveries
Here at WE ARE MALENA, DPD is our mode of shipping for all orders.
Your order will be dispatched from our warehouse within 24-48 hours of placement, excluding weekends, public holidays and pre-order items. You should expect your parcel within 1-3 working days, depending on your location. DPD will deliver straight to your door, however if undeliverable a calling card will be placed in your letter box to notify you that your courier will organise another delivery or that your parcel is ready to collect in the nearest DPD depot.
International Deliveries
You should expect to receive your order within 4-10 business days of dispatch, however certain destinations may take longer. WE ARE MALENA are unable to accept responsibility for delays in delivery due to unforeseen circumstances, such as natural disasters or delivery company strikes, etc.
Orders to the USA may be subject to customs clearance procedures, which can cause delays beyond original delivery estimates. Orders over the USA duties threshold value will be subject to duties and taxes. WE ARE MALENA takes no responsibility for any possible duties and taxes that may be applied by customs in the USA. The responsibility for any custom duties, foreign taxes or other fees that may be imposed will rest with the customer. If your package is subject to duties and taxes you will be contacted to advise of the taxes that have been applied and request payment. Once payment is received the goods will be released for delivery. Please contact your local customs office for further information regarding taxes and duties.
Please ensure you have correctly entered your delivery address to avoid it being returned to us as undeliverable. Further shipping costs will be incurred to have the package resent to you.
Returns Address:
DPD LOGISTICS DEPT (MALENA)
ATHLONE BUSINESS PARK
DUBLIN ROAD
ATHLONE
WESTMEATH
IRELAND
N37 XK83
We want our customers to be 100% satisfied with their purchases, and understand the risks in buying an item of clothing without trying it on, feeling the fabric or seeing the colours in the flesh. That’s why we offer a 14 day return policy on all full priced items, starting from when you receive your parcel.
Provided the item has not been worn, washed, altered, damaged or stained/marked in any way and still has original swing tags attached, you may return it for a full refund (minus shipping costs).
www.wearemalena.com cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.
We will notify you by email once your return has been received and processed and endeavour to process your refund as quickly as possible, however please allow at least 5 – 10 business days for your refund to appear in your account. We will issue your refund in the same method as to which your item was paid.
Sale Items
We cannot offer a refund due to reconsideration on SALE items, or purchases that were made using a discount voucher/code or those placed during a SALE period.
We will be able to exchange for a different size of the same item should stock be available and provided the item is returned in unused condition and within our standard return time frame. If the desired size is unavailable, a credit note will be processed.
Note: Items purchased at a discount of 30% or higher are considered final sale items. We cannot accept returns for a refund, exchange or gift card for these items due to reconsideration.
Exchanges
We do not offer exchanges in the traditional sense. If you would like to exchange a purchase for another style or size we suggest you re-purchase the garment you want to avoid that item selling out in your size/style, and then send back the unwanted garment within the 14 day return period for a refund. We will then credit your account once we have received your return and all is in order.
Faulty Product
We take great care when picking and packaging your order to ensure it is in perfect condition, ready for you to wear and enjoy. If when you receive your order you find a fault in some way that we may have missed, or a manufacturing fault has occurred within a reasonable time frame, please email us immediately at hello@wearemalena.com to discuss further.
If the fault is deemed our responsibility, we are happy to replace your item if stock is on hand, or endeavour to reorder from supplier subject to availability. We will refund you for both product & return shipping for faulty items if we are unable to replace with an identical item.
Please note: items which have been damaged due to general wear and tear are NOT considered to be fault.
Shipping
We take no responsibility, nor are we legally responsible for lost or damaged items in transit to you. Once parcels are posted they become the property of the shipping company. If your package is delivered to you with visible damage or appears to have been opened/tampered in any way, please ensure that this is noted with the shipping representative upon delivery.
Please ensure you have correctly entered your delivery address to avoid it being returned to us as undeliverable. Further shipping costs will be incurred to have the package resent to you.
