Shipping & returns

Delivery

Every order ships from our warehouse in Athlone. Irish and UK orders go with DPD, straight to your door. If nobody is home, DPD will leave a calling card so you can arrange redelivery or collect from your nearest depot. Working days exclude weekends, public holidays and pre-order items.

Orders outside the EU may be charged import duties or taxes by local customs. These are set by your country and paid by the customer on delivery. Please double-check your address at checkout, as parcels returned as undeliverable will need to be re-sent at an extra cost.

Returns

Not quite right? You have 30 days from purchase to send it back.

To qualify for a return, items must be:

• Unworn, unwashed and undamaged
• In their original packaging with all labels attached
• Free of make-up, stains or marks, so please take care with light colours when trying on

Underwear can't be returned, and gift cards are non-refundable.

How to return

1. Pack your item(s) in the original bag and include your invoice or order number.
2. Send your parcel to the address below with any tracked courier or post service. In Ireland you can use DPD's discounted returns service.
3. Keep your tracking number. We can't be responsible for return parcels lost in transit.
4. We'll email you once your return is processed. Refunds go back to your original payment method within 3–10 working days.

Please note the warehouse doesn't accept visits or drop-offs in person.

Exchanges

Want a different size or colour? Email hello@wearemalena.com with your order number and the style and size you'd like, then send your item back to the address above. We'll send out the exchange once your return arrives.

Faulty items

We check and pack every order carefully. If you think your item has a manufacturing fault, email hello@wearemalena.com straight away with your order number and a photo. Damage from general wear and tear isn't considered a fault.

Questions about an order? Email hello@wearemalena.com